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Membership Frequently Asked Questions

When will I receive my membership cards?
Please allow six weeks after purchasing your membership for your cards to arrive. If you have not received your cards by then, please call the Membership Department at 713-942-8000, ext. 116 or e-mail membership@hmh.org.

May I come to the Museum without my card?
Yes. Your card is not required to visit. However, members receive up to 20 percent discounts (based on membership level) in our Store on presentation of a valid membership ID.

I think I have lost my cards or never received them. What do I do?
Call the Membership Department at 713-942-8000, ext. 116. We will send you a replacement card. For your identity protection in the event that your card is lost or stolen, only your membership ID number appears on the membership card.

How many cards do I get?
Ally- and Friend-level members receive one card. Two cards are issued for all other levels. Visit the Membership area of our Web site for a complete listing of member benefits by level.

May I bring a guest to members-only preview parties or other events?
All membership events - including preview parties - may be attended by the individual(s) covered in the membership level.

Can I get in free at other museums?
At the Associate level and above, you are entitled to participate in the North American Museum Reciprocal Program, which provides complimentary general admission free or member admission during regular museum hours and member discounts at museum shops and concert or lecture tickets. Please see the Museum Reciprocal Programs listing site for a complete list of participating museums.

At this time, there is not a level that provides membership to all the rich and diverse museums in Houston. For more information about other museums in Houston, visit the Houston Museum District Association Web site.

May I give my card to someone else to use?
Your membership card and privileges are non-transferable. They are valid only for the person(s) named on the membership account.

Are there any special organizations for young people at HMH?
Members between the ages of 21 and 39 are invited to join Cultural Bridges, a group of young patrons who gather regularly for a lively mix of art, entertainment and education. For more information or to join, please visit the Next Generation Web site or call 713-942-8000, ext. 109.

My company has a matching gifts program. Is HMH eligible to receive the matching gift?
Yes. The Internal Revenue Service has identified HMH as a non-profit organization and, as such, is eligible to receive your company's matching gift. Please fill out the form you have obtained from your company. Matching gifts may be applied at any time during the 12 months of your membership. Please note that matching gifts are considered donations and may not be used to upgrade or extend memberships.

How can I stay informed about exhibitions, programming and events?
A periodic e-newsletter and other e-mail bulletins and invitations are sent to all members who share their e-mail addresses with us. Content includes information about upcoming events and exhibition openings. It is the best way to remain up to date on timely Museum news. Please provide your e-mail address during the 12 months of your membership. We do not share e-mail addresses with other organizations, and you may opt-out of this service at any time. Also, visit our Web site for comprehensive Museum information. 

How can I get more involved with HMH?
There are several ways to be involved with the Museum. You may volunteer, become a docent, serve on a committee or provide a donation to the annual fund. For more information, please call the Membership Department at 713-942-8000, ext. 116 and share your interests. We would be happy to recommend an area in line with your preferences.

My question has not been addressed here. What do I do?
Please call the Membership Department during Museum hours or drop us an e-mail at membership@hmh.org. Membership office hours are Monday through Friday 8:30 a.m. to 5 p.m.

If You Believe
If you believe…
That a systematic destruction of a people should never happen…

If you believe…
That too many of our children are immersed in a culture of violence and intolerance…

If you believe…
That education is unique in its ability to transform ignorance into respect for those who are different…

If you believe…
That prejudice and hatred can be overcome…

If you believe…then act!
Become a member of Holocaust Museum Houston.

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